Consumer Wins ₹15,000 Compensation in Warranty Dispute
A Jaipur consumer court recently fined a seller and manufacturer ₹15,000 for refusing to honor a 2-year cooler warranty. The court ordered:
- Full refund of ₹7,200 (cooler price)
- ₹15,000 compensation for mental harassment
- Return of defective cooler to seller
This case proves consumers can fight unfair warranty denials.
Step 1: Gather Your Warranty Documents
Essential documents needed:
- Original Warranty Product Bill (purchase invoice)
- Warranty card/terms sheet
- Photos/videos of the defect
Pro Tip: Use Warranty App to Save Warranty Card documents securely online.
Step 2: Escalate to Higher Authorities
- Contact company HQ if local seller refuses
- Send formal email with attached warranty documents
- Mention the Jaipur court case as precedent
Step 3: File Consumer Complaint
How to proceed legally:
- Register complaint at consumerhelpline.gov.in
- Approach District Consumer Forum
- Cite Consumer Protection Act, 2019
How to Prevent Warranty Issues
Register Your Product
Complete manufacturer registration if required
Digital Record Keeping
Use Warranty Card Save features to backup documents
Track Deadlines
Set reminders with a Warranty Expiry Date App
Act Quickly
File claims immediately when defects appear
When to Send a Legal Notice
Consider lawyer intervention when:
- Company ignores multiple complaints
- Warranty period is about to expire
- Product defect is significant (like the Jaipur cooler case)
A legal notice often prompts faster resolution.
Don’t Accept Warranty Denials!
You have legal rights as a consumer. Take action today.